Ibotta

Supahands for Ibotta

Ibotta is a consumer technology company headquartered in the United States. It aims to transform the shopping experience by making it easy for consumers to earn cashback on everyday purchases through a single smartphone app.

Custom Image

"Initiating our partnership with Supahands was easy and quick. We were able to get up to speed quickly and Supahands was able to help us increase our efficiencies and in meeting the SLAs of our customers."

Robert Herbers, Senior Quality Manager

Custom Image

Key issue

Ibotta’s business revolves around providing its cashback to shoppers who upload their receipts via a mobile app. This means that that Ibotta needs to process a large amount of receipts on a daily basis. 

Before partnering up with Supahands, they were working with two other vendors who were struggling to cope with the increasing volume of receipts due to workforces that were not fully managed or elastic. Therefore, Ibotta needed a new partner who could scale rapidly with them.

Custom Image

How Supahands helped

We put together a team of 180 workers who validate an average of 300,000 - 600,000 of receipts a month. A dedicated BizOps manager was also assigned to the project. Her main responsibilities include overseeing and training the workforce, and quality control of their output. 

This allowed Ibotta to keep up with the large volume of receipts while maintaining a high accuracy on the validation. They were also directly involved with the project by keeping on eye on the throughput and carrying out quality control measures of their own.

Custom Image

Client results

Supahands made a significant impact on Ibotta’s ability to scale with quality and much faster than Ibotta could with their other vendors. 

This allowed Ibotta to react to their customers much more quickly under SLAs. Supahands kept to our promise of speed, scale and accuracy by allowing them to grow their business' operations and increase customer happiness.

Set up a free trial

The only way to find out if we’re as good as our clients say we are is by setting up a free trial.
Tell us about your project
We’re asking for your name, work e-mail and phone number so that one of Supahands’ awesome business consultants can get in touch to talk about your project. Read our privacy policy to find out how we manage and protect your data.

Let us know how we can get in touch with you about your project:

We’re asking for your name, work e-mail and phone number so that one of Supahands’ awesome business consultants can get in touch to talk about your project. Read our privacy policy to find out how we manage and protect your data.